Política de Privacidade

✅ Privacy Policy

Last updated: 12/09/2025

Chronoé values your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect your data.

1. Information We Collect

We may collect the following data:

Provided by the customer:

  • Full name

  • Email address

  • Shipping address

  • Phone number

  • Payment information (processed securely by third parties)

Automatically collected:

  • IP address

  • Browser type

  • Device information

  • Cookies and usage analytics

  • Interactions with the website

We do not store full credit card numbers. Payments are securely processed by third-party providers.

2. How We Use Your Information

We use personal data to:

  • Process and deliver orders

  • Provide customer support

  • Send order updates

  • Improve website security

  • Analyze traffic and performance

  • Prevent fraud

  • Comply with legal obligations

We may send promotional emails only if the user consents.

3. Sharing Your Information

We only share your information with trusted partners who help operate our business:

Examples:

  • COLMI (for product fulfillment)

  • Payment processors (CartPanda Pay, Stripe, etc.)

  • Shipping and logistics companies

  • Analytics tools (Google Analytics, Meta Pixel)

We never sell or rent your information.

4. International Shipping

When shipping to other countries, your information may be transferred to:

  • Customs authorities

  • Foreign postal services

  • International logistics partners

This is necessary for package delivery.

5. Data Protection

We implement measures to protect your data, including:

  • Encrypted connections (HTTPS)

  • Secure data storage

  • Access restrictions

  • Fraud prevention systems

However, no method is 100% secure. By using our site, you acknowledge this inherent risk.

6. Cookies

We use cookies to:

  • Improve navigation

  • Track conversions

  • Analyze behavior

  • Personalize user experience

Users may disable cookies through browser settings.

7. Third-Party Services

Our site uses third-party services like:

  • Google Analytics

  • Meta Pixel

  • CartPanda shipping integrations

These services have their own privacy policies. We recommend reviewing them.

8. Your Rights

Depending on your region, you may have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion

  • Opt out of marketing

  • Request data portability

Contact: [email protected]

9. Data Retention

We keep your information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

After that, data is deleted or anonymized.

10. Changes to This Policy

We may update this Privacy Policy at any time.
Changes take effect immediately upon posting.

11. Contact Us

For privacy concerns, contact us at:
📧 [email protected]