✅ Terms of Service (ToS)

Last updated: 12/09/2025

Welcome to Chronoé. By accessing or purchasing from our store, you agree to the following Terms of Service. Please read carefully.

1. General Conditions

By using this website, you represent that you are at least the age of majority in your country, or that you have given consent for minors under your responsibility to use this site.

You may not use our products for any illegal or unauthorized purpose.
You must not transmit any worms, viruses, or malicious code.

We reserve the right to refuse service to anyone for any reason at any time.

2. Accuracy, Completeness, and Timeliness of Information

We make every effort to ensure that all product information is accurate and up to date. However, we are not responsible for:

• Typographical errors

• Inaccurate descriptions

• Outdated product specifications provided by the manufacturer (COLMI)

Information may change without notice.

3. Products & Pricing

Prices are subject to change without notice.
We reserve the right to modify or discontinue any product without prior notice.

Some products may be available exclusively online. Quantities may be limited.

We do not guarantee that any product will meet every customer's expectations, although we follow COLMI’s official standards and warranties.

4. Order Processing & Fulfillment

By placing an order, you agree that:

• Your personal information may be used for shipping and logistical purposes

• Products ship directly from COLMI’s official warehouses

• Delivery times are estimates and may vary by country

• Orders may be canceled or delayed due to supplier issues, customs, or logistics interruptions

We reserve the right to refuse any order placed with us.

5. Shipping

Shipping times vary by country.
For more details, refer to our Shipping Policy.

All orders include tracking.
We are not responsible for delays caused by customs, courier errors, or natural events beyond our control.

6. Returns & Refunds

Returns must follow our official Refund & Return Policy.
Returns that do not meet the requirements established by COLMI may be refused.

Defective or incorrect items may require photos/videos as proof for processing.

7. Third-Party Services

Some services on our site are powered by third parties, including:

• Payment processors

• Shipping couriers

• Analytics platforms

• Suppliers (COLMI)

These third parties may have their own Terms of Service, and we are not responsible for their policies.

8. Personal Data

Your use of the website is also governed by our Privacy Policy, which explains how your data is collected and protected.

9. Prohibited Uses

You are prohibited from using our site for:

• Fraudulent or deceptive practices

• Harassment, abuse, or harmful intent

• Violating intellectual property rights

• Uploading malicious material

• Spamming or phishing

Violation may result in termination of access.

10. Liability Limitation

Chronoé is not liable for:

• Damages arising from the misuse of products

• Losses caused by delays in shipping

• Errors caused by third-party logistics or payment processors

Our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify and hold Chronoé harmless from any claims related to breach of these Terms.

12. Governing Law

These terms are governed by the laws of Brazil, where the business is legally registered, regardless of the customer’s location.

13. Changes to Terms of Service

We may update these Terms periodically.
It is your responsibility to review this page regularly for changes.