✅ 1. Refund & Return Policy (Based on COLMI Official Rules)

Last updated: 12/09/2025

At Chronoé, we want every customer to receive a product in perfect condition.
Because we work directly with COLMI’s official supply chain, our refund and return policy follows their official standards.

7-Day Return Policy (No Reason Required)

You may request a return within 7 days of receiving the product.

To qualify for a return:

• The product must have no scratches or signs of use

• All items must be returned with original packaging and full accessory set

• The product must be in “like-new” condition

If these conditions are not met, the return may be refused.

1-Year Official Warranty (COLMI Standard)

All COLMI products include a 1-year manufacturer's warranty, covering:

• Factory defects

• Hardware malfunctions not caused by the customer

Not covered:

• Damage caused by misuse, drops, impact, or exposure to liquids

• Normal wear and tear

• Unauthorized repair attempts

Damaged, Defective, or Incorrect Items

If your item arrives defective, damaged, or incorrect, contact us immediately at:
📧 [email protected]

Please include:

• Order number

• Photos or video of the issue

After reviewing, we will arrange:

• Replacement OR

• Refund (if applicable)

Lost Packages

All COLMI orders include a tracking number.
If tracking shows the package is lost in transit, we will:

• Contact the supplier

• Provide a solution depending on the case (refund or reshipment)

Customer Dissatisfaction

If the customer changes their mind within 7 days and the product is unused (like new), it can be returned.
However, refunds for dissatisfaction outside the 7-day period are not available.

How to Start a Return or Refund

Email us at [email protected] with:

• Full name

• Order number

• Description of the issue

• Photos/videos (if applicable)

We will provide the return guide and next steps.